Seeing the real competences through cultural barriers: practical exercises

A highly informative and practical workshop that will offer the participants practical examples, best cases and the do's and dont's of working in an intercultural setting. The trainer will give special attention to the hidden cultural mechanisms of verbal and non verbal communication: tone of voice, body language and the way verbal information is structured in the language a person uses, such as the extensive use of indirect metaphors, expressions indicating subservience. All this in order not be distracted by first impressions that can be misleading when trying to assess a person's real competences ... .


Leila Jaffar ( is one of the foremost trainers in the field of intercultural communication in the Netherlands. Her own background of mixed Dutch and Palestinian origin has given her a personal insight in the workings of cultures and intercultural communication.